If the total purchase amount is 5,400 yen (tax included) or more, shipping will be free.
If the total amount of your purchase is less than 5,400 yen (tax included), please note that a shipping fee of 500 yen (tax included) will be charged for delivery by courier, and 300 yen (tax included) for mail delivery (delivered to your mailbox) will be charged for each delivery address.
Shipping is free for all regular purchases.

Products are delivered by courier or mail (delivered to your mailbox). Products delivered by mail may also be delivered by courier depending on the number of items and the items included.
If you choose to have your order delivered by mail, you cannot specify a delivery date and time or use cash on delivery.

You can also specify a delivery address other than the address you registered when purchasing a product. When purchasing, click the [Register a new delivery address] button to register your delivery address. If you have already registered a different delivery address, you can edit it by clicking the [Edit delivery address information] button. You can also register/change your delivery address from My Page "Delivery Address Registration". *Please note that there are some facilities to which delivery is not possible.

We accept VISA, MASTER, AMEX, Diners, and JCB.

We take every precaution when shipping products, but in the unlikely event that a defective product, incorrect product, or missing item is found, please be sure to contact us by email or phone within 8 days of receipt to request a return or exchange. Note: * Returns made after the specified period or without contact may not be accepted. * Please enclose the item and invoice when returning the product.

Please contact us by phone or email using the details below.

inquiry

Returns cannot be made for reasons of customer convenience.

If you wish to cancel, please contact us using the inquiry form . Please note that we cannot accept cancellations after the product has been shipped.

If you wish to skip or cancel your next delivery of your regular delivery course, you can do so from your My Page under "Confirm/Change Regular Delivery Course."

At the Butterfly Pea Online Shop, you will receive valuable points with every purchase. You can check your points on your My Page.

When you shop at the Butterfly Pea Online Shop, you will automatically receive 1 point for every 100 yen (excluding tax) of the product price. (Decimal points are rounded down.) Purchases made at any other store than Butterfly Pea Online are not eligible.

<Use points when shopping>

1 point = 1 yen and can be used for purchases of 1,000 yen or more (tax included). If you would like to use points when shopping, check "Use points" under "Use points" and enter the number of points you would like to use.

<Exchange points for products through the points exchange program>

The "Point Exchange Program" offers products that can be exchanged for points. For details, please see the "Point Exchange Program."

The Butterfly Pea Online Shop recommends using the following browsers. If you are using a browser other than those recommended or an older version, the page may not transition correctly.

Smartphone

iPhone: Safari latest version

Android: Chrome latest version

PC

Edge latest version

Latest version of Chrome

Latest version of Safari

others

Please try clearing your browser's browsing history (cache), as this may improve the situation. If the problem persists, please contact our customer service department so we can investigate the cause.

When you enter and submit data in your shopping cart, all communication between your web browser and the server is encrypted using SSL encryption, so the information you enter is sent securely.